We warranty all our locks against manufacturing defect and that they work and operate as per their intended use. This warranty is in-line with our lock suppliers warranty and is for a 12 months period only. Our warranty is based on exchanging locks only and we may require the old lock to be returned back to us to assess the cause of failure We do not warranty locks against;
* Persons using the incorrect key to try and open the lock
* Persons using keys which look like they have been used as crow bars
* Mailboxes jammed overfull of mail/junk mail and impeding the lock cam
* Broken off twigs or matchsticks in locks
* Chewing gum in locks
* Mortar or concrete dust gumming up key tumblers
* Person trying to open the incorrect mailbox box with key
A service call for locks will not be booked without payment being made of our minimum service fee. If the lock is found to be failing due to manufacturing fault this fee will be refunded.
